Terms and conditions

1. Scope

These terms apply to all orders placed on ruck.design. The seller is Newmatik GmbH, Am Markt 1, 55619 Hennweiler, Germany (“we”). Different terms of the customer do not apply.

2. Contract

The products shown are not a binding offer. By clicking the payment button at checkout you make a binding offer. The contract is concluded when the payment is confirmed and we show you, or email you, the order confirmation with its order number.

The contract languages are German and English. We store the contract text; you can see your order at any time on its order page.

3. Prices and payment

All prices are final prices in euros including VAT, plus the shipping costs shown in the cart. Payment is made in advance through Stripe, for example by credit card, PayPal, Apple Pay or Google Pay. You receive an invoice by email and on the order page.

4. Delivery

We 3D print physical products to order in Hennweiler, Germany, and ship them to the countries offered in the cart. Delivery times are working days from receipt of payment. Print files can be downloaded from the order page once the payment is received.

3D printed objects show fine layer lines. They are part of the process, not a defect. Colours may look slightly different depending on your screen.

5. Retention of title

Goods remain our property until paid in full.

6. Right of withdrawal

Consumers have a right of withdrawal as set out in the withdrawal policy. For print files it ends once you have expressly agreed that we make them available before the withdrawal period ends and confirmed that you know this ends your right of withdrawal.

7. Use of print files

When you buy print files, you receive a simple, non-transferable right to use them for private, non-commercial purposes and to print objects from them for your own use. You may not share, publish or sell the files or objects printed from them.

8. Warranty and liability

Statutory warranty rights apply. We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slightly negligent breaches of essential contractual obligations, liability is limited to the typical, foreseeable damage.

9. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only as far as it does not remove the protection of mandatory provisions of the law of the country where they live. We do not take part in dispute resolution proceedings before a consumer arbitration board.